Refund policy

Thank you for shopping with us. We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

  • Opened or unopened items are eligible for return.
  • The item must be unused, unworn, and in the same condition as when received.
  • Original packaging is appreciated but not required.
  • Proof of purchase (order number or receipt) is required.

Certain items may not be eligible for return, including:

  • Gift cards
  • Personalized or custom-made products
  • Digital products
  • Perishable goods, if applicable

Return Process - Step by Step

Step 1: Request Return Authorization (RMA)

  • Contact our customer support team at support@maisonpaws.info with your order number and reason for return.
  • Include photos of the item if applicable (especially for damaged or defective items).
  • Our team will review your request within 24 business hours.

Step 2: Receive Return Authorization Number (RMA)

  • Once approved, you will receive a Return Authorization Number (RMA) via email.
  • Important: Do not return items without an RMA number. Items received without an RMA may be refused or delayed in processing.
  • Your RMA is valid for 14 days from the date it is issued.

Step 3: Prepare Your Return

  • Pack the item securely in its original or equivalent packaging.
  • Write your RMA number clearly on the outside of the package.
  • Include a packing slip with:
    • Your order number
    • RMA number
    • Reason for return
    • Your contact information

Step 4: Ship the Return

  • Use a tracked shipping method (we recommend USPS, UPS, or FedEx).
  • Keep your shipping receipt and tracking number for your records.
  • Ship to the return address below.

Return Shipping Address:

The return shipping address will be provided via email once your RMA is approved.






Step 5: Item Inspection & Refund Processing


    

  • Once we receive your return, we will inspect the item (typically within 3-5 business days).
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  • We will notify you via email about the approval or rejection of your refund.
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  • If approved, your refund will be processed within 5-10 business days to your original payment method.
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Return Shipping Costs


Standard Returns


    

  • 
Customer bears return shipping costs for general returns (items changed mind, wrong size, etc.).
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  • We recommend using USPS, UPS, or FedEx with tracking.
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Return Shipping - Paid by Maison Paw


    

  • We will cover return shipping costs if:

      

    • The item received was defective or damaged
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    • We sent you the wrong item
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    • The item does not match the product description
      • 

    

    • 





Damaged or Incorrect Items


Please inspect your order upon arrival.


If you receive a defective, damaged, or incorrect item:


    

  • Contact us within 7 days of delivery with photos of the issue.
    • 

  • Email: support@maisonpaws.info

    • 

  • We will evaluate the claim and provide a replacement, exchange, or full refund.
    • 

  • 
Return shipping will be covered by Maison Paw for these cases.
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Refunds


Refund Amount


    

  • Full refund for the item purchase price (minus original shipping charges for standard returns).
    • 

  • Original shipping charges are non-refundable unless the return is due to our error.
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Refund Timeline


    

  • After approval, refunds are processed within 5-10 business days.
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  • Processing times may vary depending on your payment provider or bank.
    • 

  • Credit card refunds typically appear within 2-3 business days after processing.
    • 

  • Bank transfers or other methods may take longer.
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Refund Status


    

  • We will send you a confirmation email when your refund is processed.
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  • If you don't see the refund in your account after 10 business days, please contact us.
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Exchanges


We replace items if they are defective or damaged at no charge (return shipping covered by Maison Paw).


For size or color exchanges:


    

  • You must initiate a return and place a new order.
    • 

  • Return shipping costs apply (customer responsibility).
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Return Shipping & Cancellations


Cancellations:


    

  • Orders may be canceled within 24 hours of placement.
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  • Once an order has been processed or shipped, it can no longer be canceled.
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  • Canceled orders are refunded within 5-10 business days.
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Return Window:


    

  • All returns must be initiated within 30 days of delivery.
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  • Items must be shipped back within 14 days of receiving your RMA number.
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  • Items received after this window may be refused.
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Important Notes


✓ Always get an RMA number before shipping - Items returned without an RMA may be rejected or take longer to process.


✓ Use tracked shipping - We are not responsible for lost shipments. Always track your return.


✓ Keep your proof of return - Save your shipping receipt and tracking number until the refund is confirmed.


✓ Inspect upon arrival - Notify us of any damage within 7 days to qualify for free return shipping.




Contact Us


If you have any questions about this Return and Refund Policy, please contact us:


Email: support@maisonpaws.info


Mailing Address: Promo Kit Alliance
1751 COLORADO BLVD #242
LOS ANGELES, CA 90041
USA


Response Time: We typically respond to inquiries within 24 business hours.