Refund policy

Thank you for shopping with us. We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

The item must be unused, unworn, and in the same condition that you received it.
The item must be in its original packaging.
Proof of purchase (order number or receipt) is required.

Certain items may not be eligible for return, including:

Gift cards.
Personalized or custom-made products.
Sale or clearance items (unless defective).
Perishable goods, if applicable.

Return Process

To initiate a return, please contact our customer support team at:

Email: support@maisonpaws.info

Please include your order number and the reason for the return.

Once your return request is approved, we will provide instructions on how and where to send your package.

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Damaged or Incorrect Items

Please inspect your order upon arrival.

If you receive a defective, damaged, or incorrect item, contact us within 7 days of delivery with photos of the issue. We will evaluate the claim and provide a replacement, exchange, or refund where appropriate.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider or bank.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us at:

Email:

Order Cancellations

Orders may be canceled within 24 hours of placement. Once an order has been processed or shipped, it can no longer be canceled.

Contact Us

If you have any questions about this Return and Refund Policy, please contact us: